Brussels Airlines damaged baggage compensation.
Are you entitled to a compensation? What are the rules?
You may be eligible for compensation if your baggage is damaged with Brussels Airlines. However, you should note that minor scratches and wear on your baggage are not included in this. Only major damages like broken handles, wheels, or holes are covered, and Brussels Airlines (or any other airline) may be held responsible for them.
What to do if your luggage is damaged, and it’s a serious damage?
What to Do If Your Luggage Is Damaged?
The most important thing is to report the damage to the airline as soon as possible.
You can do this at the airport before leaving the baggage claim area. Look for the Baggage Service Office (or Lost and Found Office), which is typically located near the baggage carousels in the baggage hall. Bring your passport, boarding pass and damaged bag, and fill out a report detailing the damage.
Don’t skip this step, if you want to get damaged baggage compensation.
Brussels Airlines will likely cover the cost of repairing your bag or replace it if it’s beyond repair. Upon reporting the issue, you will be provided with a reference number and a leaflet containing the contact information of the airline’s partner who will act as their representative and handle the repair of your baggage.
If you don’t report the damage at the airport, the airline won’t be able to repair the bag or refund you.
Brussels Airlines Damaged Baggage Compensation
What are your rights if your baggage is damaged?
Could you be entitled to Brussels Airlines baggage compensation of some sort?
Damaged Baggage Compensation
If your checked baggage has been damaged, Brussels Airlines will take responsibility for it.
You can request Brussels Airlines damaged baggage compensation – up to €1300.
The amount of the compensation is based on the value of the damaged bag. This will cover the cost of purchasing a new one of equal value. To receive compensation, you must file a claim with the airline. Brussels Airlines will provide payment through a bank transfer, and you are not obliged to accept any vouchers or coupons.
It is important to note that airlines are not responsible for providing complete compensation for precious belongings like electronics, art or jewellery when these items are packed in checked baggage, based on the Montreal Convention and Brussels Airlines’s Conditions of Carriage. As a precautionary measure, it is recommended not to pack valuable articles in checked baggage.
Airlines are also not liable for any damage caused by a malfunction in the bag. Additionally, they will not accept responsibility for any pre-existing damage like small tears, scratches, or broken zippers resulting from overpacking or regular handling.
Reimbursement of Expenses
You will not get reimbursed for any expenses if your bag is damaged during travel.
However, in case your baggage is lost or delayed, you can claim compensation for necessary items like clothes and toiletries. This is also known as delayed baggage compensation. Ensure to keep all the receipts and submit them to Brussels Airlines within 21 days of getting your lost baggage.
It’s important to note that this policy only applies to situations where baggage is lost or delayed, not in the case of damage.
Is Travel Insurance Necessary?
Do you need to provide travel insurance papers to claim Brussels Airlines damaged baggage compensation from the airline?
No. It’s not necessary. While Brussels Airlines takes responsibility for the safe delivery of your bag under the Montreal Convention for most international flights, it is still up to you to decide if you need additional coverage through travel insurance.
However, it is beneficial to have a reliable travel insurance policy. It can assist with filing a report for damaged baggage and speed up the compensation process. Once you have reported the damage, contact your travel insurance company to understand the necessary steps. Your insurance may cover the value or cost of your bag, but you will require documentation from the Baggage Service Office.
It is important to remember that some insurance policies may not cover damage to your baggage, therefore it is recommended to do some research ahead of time to avoid any stress or unexpected situations.
Travel Prepared
It is always a good idea to be prepared for unexpected situations while traveling.
Although baggage damage is not a very common occurrence, it can happen. As a precautionary measure, it is advisable to pack an extra set of clothes and undergarments in your carry-on bag in case your checked baggage is lost or damaged. Additionally, it is crucial to refrain from storing valuables, cash, medications, important documents, and credit cards in your checked bag, as these items could be lost or damaged in the event of significant baggage damage.
Also we would recommend to invest in sturdy luggage that is made from durable materials such as polycarbonate or aluminum. This will reduce the likelihood of damage during travel.
Take a photo of your bag before you check it in. This will serve as evidence in case of any damage. By taking these precautions, you can mitigate potential inconvenience.
What is your experience with baggage damage and Brussels Airlines? Have you ever received damaged baggage compensation from Brussels Airlines or other airline?
Please note that the rules for compensation for delayed or lost baggage with Brussels Airlines are the same as those for other airlines. This is due to the Montreal Convention, which applies to the carriage of baggage on most international flights operated by Brussels Airlines and other airlines globally.
Featured photo by Markus Winkler from Pexels