Brussels Airlines Flight Delay Compensation

Brussels Airlines flight delay compensation.

How to claim for delayed flight? And how much can you get?

Did you know that there are situations when air passengers can get flight delay compensation? If your Brussels Airlines flight is delayed due to the airline’s fault, you might be entitled to compensation from Brussels Airlines. It doesn’t matter what is your nationality, age, ticket price, or whether or not you have insurance. All travellers in Europe are protected under the law, and Brussels Airlines has to follow these laws. How to claim compensation for a delayed flight?

One of the options is to let professionals deal with this.

Or, you can pursue flight delay compensation on your own.

Brussels Airlines: Brussels Airlines: The Flag Carrier of Belgium

As a part of the Lufthansa Group, Brussels Airlines is a well-known Belgian airline that operates both domestic and international flights. Its hub at Brussels Airport serves as a launching point to destinations across Europe, Africa, North America, and the Middle East. The airline is recognized for its friendly service and comfortable travel options, including economy and business-class cabins.

Starting from April 2023, Brussels Airlines exclusively operates a fleet composed entirely of Airbus aircraft.

1. Brussels Airlines Flight Delay Compensation: EU Regulations

Overall, the EU flight delay compensation rules are simple.

If your flight is heavily delayed due to the airline’s fault, and you reach your destination 3+ hours later than scheduled, you might be entitled to compensation.

If you’re flying to or from Europe, your flight is delayed for 3 or more hours, and the delay is due to the fault of Brussels Airlines, you are eligible to compensation of up to €600.

Could you be entitled to Brussels Airlines flight delay compensation?

Yes, if:

• It’s a 3+ hour delay;
• It’s due to the fault of Brussels Airlines;
• Flight is to/from Europe.

So, all the above mentioned rules apply to all Brussels Airlines delays and cancellations.

By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

1.1 Extraordinary Circumstances

There are situations when you aren’t eligible for Brussels Airlines flight delay compensation. 

For instance, flights delayed due to “extraordinary circumstances” are not eligible to compensation.

Extraordinary circumstances are events that are out of the airline’s control. Such events are: bad weather, natural disaster, terrorism threat, security issues at the airport, civil unrest, political unrest. If your flight is delayed due to any of these events, you can’t get compensation.

Some strikes are also considered to be extraordinary circumstances. If it’s a nationwide strike unrelated to the airline, it’s an extraordinary circumstance. You aren’t entitled to flight delay compensation in this case. Airline staff strikes, however, are not extraordinary circumstances, and you may be entitled to strike compensation.

When claiming compensation on your own, double check what you’re told. 

Because not always airlines are telling the real reason for delay. You might be told that your flight was delayed due to extraordinary circumstances when in fact it wasn’t. If you have doubts, always double check. Be persistent and ask the airline to provide proof. 

If you don’t want to communicate with the airline, work with a flight compensation company. The company can check your flight and claim compensation on your behalf. Our partners offer such services.

1.2 How to Calculate the Delay Time?

What really matters is the time of arrival to your destination.

Flight delay time is calculated based on the actual time of arrival to your destination, specifically, when the doors of the airplane are opened. If the doors are opened 3 or more hours after the original arrival time, you can get compensation. Keep in mind that you can’t calculate the delay time based on the time of departure.

If you have a connecting flight, calculate the delay time when you arrive at your final destination (your last stop).

1.3 Right to Care

In Europe you also have a right to care.

If you have to wait at the airport for 3+ hours in the event of flight delay, you have a right to receive care from the airline. This means that you are entitled to certain services for free.

Brussels Airlines must offer you free meals and drinks in a reasonable relation to the waiting time, two free phone calls, e-mails or faxes. If the flight is delayed overnight, you should be offered accommodation and transportation from and to the airport as well. In Europe all passengers are eligible for this type of care from the airline.

2. How to Claim Brussels Airlines Compensation For Delayed Flight?

How to claim flight delay compensation Brussels Airlines owes you?

There are two ways you can do it online.

One of the options is to contact Brussels Airlines yourself. Contact Brussels Airlines customer support center using the contact form on the airline’s website. Fill in the form, providing details about your flight. Request flight delay compensation. Keep in mind that compensation claim process might take a while.

The second option is — legal representation.

It’s the easiest of the two options.

If you don’t want to contact the airline yourself, work with a flight compensation company. Register your compensation claim by filling in one form. The rest will be done on your behalf. If there are issues with the claim process, the company will deal with that, too. 

Our partners offer such services.

Read more:

• How to Claim Brussels Airlines Compensation?
• Brussels Airlines Missed Connection Compensation
• Is Your Brussels Airlines Flight Compensation Claim Denied? What’s Next?

2.1 How Long Does It Take?

No matter how you proceed, it isn’t a short process. 

Mostly it depends on the airline. If the airline cooperates, you could get your money after 2-3 months. If not, it could take several months until you receive the money.

If you work with a flight compensation company, it might take less time. You are working with professionals who know what to do. If you are claiming the compensation yourself, it might take a while until you figure everything out. 

3. How Much Can You Claim?

The compensation amount is fixed and range from €250 to €600.

How to calculate your Brussels Airlines delayed flight compensation?

Use this simple flight delay compensation calculator.

When your destination is within the EU/UK:

When your destination is outside the EU/UK:

There’s one exception. When the flight distance is 3500+ kilometres and you reach your destination 3 to 4 hours later than planned, you are entitled only to 50% of the compensation amount (that means €300, not €600).

3.1 Brussels Airlines Voucher Refund or Cash?

You might be offered a Brussels Airlines voucher instead of compensation.

Remember, you don’t have to accept any vouchers or coupons from the airline. Compensations and refunds are paid in cash or by bank transfer.

Read more: Your Brussels Airlines Flight Is Delayed. Should You Wait at Home?

Brussels Airlines Flight Delay Compensation: FAQ

EU – Non-EU Flights, Tourists

Other Situations

What is your experience? Have you ever received Brussels Airlines flight delay compensation? Do you still have questions about Brussels Airlines compensation claim procedures and policies? Ask in the comments.